1. Introduction
ORVELO Studio (“ORVELO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, submit a project inquiry, or otherwise interact with ORVELO Studio.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect
We may collect personal information that you voluntarily provide to us when you contact ORVELO Studio, submit a project inquiry, or communicate with us by email.

This information may include:
•Your name
•Email address
• Company or business name
• Services you are interested in
• Estimated project budget
• Information you provide about your project
• Any other information you choose to provide when communicating with us

Our website may also automatically collect limited technical information necessary for the operation, security, and performance of the website, such as IP address, browser type, device information, and basic website activity.

We aim to collect only the personal information reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information
We may use the personal information we collect to:
•Respond to inquiries and project requests
•Evaluate your business or project needs
• Prepare proposals, estimates, or service recommendations
• Communicate with you about our services
• Provide and improve our website and services
• Maintain the security and proper operation of our website
• Maintain appropriate business records
• Comply with applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

4. How We Share Information
ORVELO Studio does not sell or rent your personal information.

We may share personal information with service providers when reasonably necessary to operate our website, communicate with clients, deliver our services, or support our business operations.

These providers may include website hosting, email, website infrastructure, security, and other technology service providers.

We may also disclose personal information when required by applicable law, legal process, or governmental authority, or when reasonably necessary to protect our rights, users, or services.

5. Cookies and Website Technologies
Our website may use cookies and similar technologies that are necessary for website functionality, security, language preferences, and user experience.

We may also introduce analytics or other website technologies in the future. If we use technologies that require consent or additional disclosure under applicable law, we will provide appropriate information and controls and update this Privacy Policy as necessary.

You can also control certain cookies through your browser settings. Disabling some cookies may affect certain website features.

6. Third-Party Service Providers
ORVELO Studio uses third-party service providers to operate and maintain its website and business communications.

These providers may process or store limited personal information on our behalf when necessary to provide their services.

We take reasonable steps to use reputable providers and limit the information shared with them to what is reasonably necessary for the services they provide.

Some service providers may process or store information outside Québec or Canada. Where required by applicable law, ORVELO Studio will take appropriate measures before communicating personal information outside Québec.

7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet our business and contractual requirements, resolve disputes, and comply with applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, as appropriate and as permitted or required by applicable law.

8. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, loss, alteration, or destruction.

However, no website, email system, or method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

ORVELO Studio reviews its practices as appropriate to help maintain the confidentiality and security of personal information.

9. Your Privacy Rights
Subject to applicable law, you may have the right to request access to personal information that ORVELO Studio holds about you and to request that inaccurate or incomplete information be corrected.

You may also have other rights concerning the use, disclosure, portability, or deletion of your personal information, depending on the circumstances and applicable law.

To exercise your privacy rights or ask a question about your personal information, contact our Privacy Officer at:

hello@orvelostudio.com

We may need to verify your identity before processing certain requests.

10. International Data Processing
Some of the technology and service providers used by ORVELO Studio may operate or store information in jurisdictions outside Québec or Canada.

As a result, personal information may be processed or stored in another jurisdiction and may be subject to the laws applicable in that jurisdiction.

Where required, ORVELO Studio takes appropriate steps to assess and protect personal information before it is communicated outside Québec.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically to stay informed about how ORVELO Studio handles personal information.

12. Contact and Privacy Officer
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or ORVELO Studio’s handling of personal information, please contact:

ORVELO Studio
Privacy Officer
Email: hello@orvelostudio.com