1. Introduction
Welcome to ORVELO Studio. These Terms of Service (“Terms”) govern your use of our website and the services provided by ORVELO Studio (“ORVELO,” “we,” “us,” or “our”).

By using our website, contacting us about a project, or purchasing our services, you agree to these Terms. Specific projects may also be subject to a proposal, quote, agreement, or statement of work. If there is a conflict between these Terms and a written agreement specifically applicable to a project, the terms of that agreement will apply to that project.

2.Services
ORVELO Studio provides digital services that may include website design and development, Local SEO, digital automation, website care and maintenance, and related digital services.

The specific services, deliverables, pricing, and conditions applicable to each project will be defined in the corresponding proposal, quote, agreement, or other written communication between ORVELO Studio and the client.

3. Project Scope and Client Responsibilities
The scope of each project will be based on the services and deliverables agreed upon before or during the project.

Clients are responsible for providing accurate information, content, materials, approvals, account access, credentials, and feedback reasonably required to complete the project.

Delays in providing these materials or approvals may affect the project timeline.

Requests that fall outside the agreed project scope may require additional time and fees and will be discussed with the client before the additional work is performed.

4. Pricing and Payment
Prices displayed on our website are starting prices unless otherwise stated. Final pricing may vary depending on the scope, complexity, requirements, and specific needs of each project.

Payment terms, deposits, installment schedules, and due dates will be communicated to the client before work begins or specified in the applicable proposal or agreement.

Unless otherwise agreed in writing, ORVELO Studio may require a deposit or partial payment before beginning work and may require full payment before final delivery, publication, transfer, or release of project files.

5. Revisions and Changes
Projects may include a reasonable number of revisions as specified in the applicable proposal or agreement.

Revisions are intended to refine the agreed work and do not include substantial changes to the original project scope.

Significant changes, new features, additional pages, new functionality, or other requests outside the agreed scope may be quoted and billed separately.

6. Project Timelines and Delays
Any project timeline or completion date provided by ORVELO Studio is based on the information and requirements available at the time and may be an estimate unless expressly agreed otherwise in writing.

Project timelines may be affected by client response times, requested changes, third-party services, technical issues, or circumstances beyond our reasonable control.

ORVELO Studio will make reasonable efforts to communicate significant delays and keep projects progressing efficiently.

7. Third-Party Services and Costs
Our services may involve third-party products or services such as domain registration, website hosting, WordPress, plugins, themes, email services, software platforms, integrations, stock images, fonts, APIs, or other technology providers.

Unless specifically included in a proposal or agreement, third-party fees, subscriptions, licenses, renewals, transaction fees, and similar costs are the responsibility of the client.

ORVELO Studio is not responsible for changes, interruptions, pricing changes, limitations, security incidents, or discontinuation of services caused by third-party providers.

8. Intellectual Property and Ownership
Unless otherwise agreed in writing, ownership of the final custom work created specifically for the client will transfer to the client after ORVELO Studio has received full payment for the applicable project.

ORVELO Studio retains ownership of its pre-existing materials, methods, processes, know-how, reusable components, templates, tools, and other intellectual property that was not created exclusively for the client.

Third-party software, themes, plugins, fonts, images, and other licensed materials remain subject to their respective licenses and terms.

9. Website Content and Client Materials
Clients are responsible for ensuring that they have the necessary rights and permissions to use any text, images, logos, trademarks, videos, documents, or other materials they provide to ORVELO Studio.

The client remains responsible for the accuracy, legality, and appropriateness of content provided for use in a project.

ORVELO Studio may refuse to use content that we reasonably believe is unlawful, infringing, fraudulent, harmful, or otherwise inappropriate.

10. Cancellations and Refunds
Cancellation and refund conditions may vary depending on the nature and stage of the project and may be specified in the applicable proposal or agreement.

Unless otherwise agreed in writing, payments for work already completed, services already provided, or third-party expenses already incurred are non-refundable.

If a project is cancelled before completion, the client may be responsible for payment for work performed and expenses incurred up to the cancellation date.

11. Website Care and Ongoing Services
Website care, maintenance, SEO, automation, or other recurring services may be offered on an ongoing or subscription basis.

The scope, price, billing frequency, and cancellation conditions for recurring services will be communicated when the service is purchased or included in the applicable agreement.

Unless expressly included in an ongoing service plan, completion of a website project does not include indefinite maintenance, updates, technical support, security monitoring, backups, or future modifications.

12. No Guarantee of Specific Results
ORVELO Studio aims to provide professional services designed to improve our clients’ digital presence and support their business objectives.

However, we do not guarantee specific business results, including particular search engine rankings, website traffic, leads, sales, revenue, conversions, or other commercial outcomes.

Results may depend on many factors beyond ORVELO Studio’s control, including competition, market conditions, search engine algorithms, third-party platforms, client actions, and changes in technology.

13. Limitation of Liability
To the extent permitted by applicable law, ORVELO Studio will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website or services.

ORVELO Studio will not be responsible for losses caused by circumstances beyond our reasonable control, including third-party service failures, hosting outages, cyber incidents, software changes, platform restrictions, or actions taken by the client or other third parties.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

14. Termination
ORVELO Studio or the client may terminate a project or ongoing service in accordance with the conditions established in the applicable proposal or agreement.

ORVELO Studio may suspend or terminate services if payments are overdue, if the client materially breaches an agreement, uses our services for unlawful purposes, or engages in conduct that makes continuation of the professional relationship unreasonable.

Termination does not eliminate payment obligations for work already completed or expenses already incurred.

15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices, technologies, or legal requirements.

When changes are made, we will update the “Last updated” date at the top of this page.

The version published on our website will be the current version of these Terms.

16. Governing Law
These Terms and the services provided by ORVELO Studio are governed by the applicable laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Nothing in these Terms limits any mandatory rights or protections available to consumers or clients under applicable law.

17. Contact
If you have questions about these Terms of Service or ORVELO Studio’s services, please contact:

ORVELO Studio
Email: hello@orvelostudio.com